Lloyds Says Crash Fixed After Millions Left Without Access to Cash
Customers of the Lloyds Banking Group, which includes Halifax and
Bank of Scotland, were unable to use cash machines or debit cards,
and struggled to bank online. The Co-operative Bank and Smile were
also affected by system problems, in a situation reminiscent of
the high-profile IT issue at Royal Bank of Scotland in June, which
left millions of its customers without cash for several days.
Lloyds said that its systems were up and running again at 4pm and
promised that it was working hard to process the transactions
impacted by this problem. They will be resolved by the
close of play today, a spokesman said. We know our customers
rely on us, and we apologise for the inconvenience we have caused
them, he added. The banks telephone systems were also
affected while customers were unable to withdraw money in their
branches, which were also affected by the system failure.
A spokesman for the Co-operative Bank, which experienced similar
issues, said that its issue was also fixed on Friday afternoon.
We can confirm that our systems are now fully operational
and customers should now be able to use their accounts as normal.
We would like to apologise for the inconvenience caused by this
The bank said that there was no connection between the problems
at the banks, despite the fact that the Co-operative Bank is about
to take on 4.8 million Lloyds customers after agreeing terms to
buy 632 Lloyds branches across the UK. Many new Co-operative Bank
customers made the switch to the bank following the systems problems
at NatWest and Royal Bank of Scotland. The bank prides itself on
its high scores for customer satisfaction and sees itself as a challenger
to the major high street banks.
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© 2012 Daily Telegraph